Pay as You Go No Monthly Fee Time and Material Fee: $160/hr on site: min. 1.5 hrs remote: min. 0.5 hrs.	Gold Monthly Server: $300/mo. Workstation: $55/mo. on site: min. 1.5 hrs remote: NO CHARGE Discounted Fee: $120/hr	Platinum Monthly Server: $600/ mo. Workstation: $80/mo. on site: NO CHARGE remote: NO CHARGE. Discounted Fee: $120/hr
Data Protection – Local backups (the most critical area for all businesses)	Time and Material	Regular backup monitoring and trial restore	Regular backup monitoring and trial restore
Data Protection – Cloud Backup	Time and Material	Time and Material	Unlimited backup of information on workstations and Servers. Cloud backup monitoring
Priority Response Time	Best efforts	30 min. or less	15 min. or less
24x7 System Monitoring	optional	✔	✔
Remote access to all your systems & devices	✔	✔	✔
Real Time Critical Performance Monitoring (keeping your system performance optimized)	optional	optional	✔
Protection Against Outside Threats	Antivirus	Antivirus	Antivirus; Swift response to ransomware
Dedicated IT Engineer	✔	✔	✔
Website Protection/ Hardening	optional	optional	✔
Website SEO and PPC marketing	optional	optional	optional
Regular Software Updates to All Managed Computers	optional	✔	✔
Hardware and Software Procurement at Aggressive Pricing	optional	✔	✔
Liaison With Third Party IT Equipment Providers	optional	✔	✔
Liaison With Third Party IT Service Providers	optional	✔	✔
Quarterly CIO Sessions with Stakeholders	optional	optional	✔
IT Strategy and Future Planning	optional	✔	✔
Network Connectivity Issues	optional	✔	✔
IT Policies and Documentation	optional	✔	✔

* Plans can be modified to suit your needs. Special one time projects will be billed separately

Out of Scope – not included in the plans:

The following items are not included as part of the plans. We will provide a quote upon request.

• Reinstallation of existing machines
• Setup and upgrades of the infrastructure
• Installation of custom software and business specific applications.
• Website and application development
• Installation and support of additional equipment (A/V equipment, biometric scanners, security cameras etc.)
• On site support outside of the main office location or outside of named satellite offices.