Chances are, you are having some form of data backup. When did you perform a trial data restore last? Are you sure it is complete and your data can be restored easily and without loss, within minutes? Studies and our experience show that many times data restores simply fails. Don’t find out when it is too late! BAEX protects not only your data, but also your business continuity.
You may have a tape, hard drive, or online backup. When did you check it last and actually restored data? How fast was this process? Did it work? Chances that your backups don’t work the way you imagined are extremely high. In our audits we often find backups that are incomplete and not up to date.
For instance, do you monitor your backup that it successfully completes every night? Is it configured properly that your backup can never be reached and destroyed by viruses or worms like the recent WannaCry ransomware? . What if your backup gets destroyed on site due to the flood, fire, etc. What if your data centre has a breach? Do they have a second location across the continent?
BAEX will design a backup solution for you that works guaranteed that you can continue your business without ANY risk. Yes, we know, other IT companies do the same, but do they monitor the backup regularly? We mean, daily, hourly, continuous? How often do they perform a trial restore? How long is it acceptable for you to have the data up and running again? What about encryption? The current standard for remote back up is 256-bit AES encryption technology. Do you know yours?
BAEX will customize the solution that keeps you safe… without surprises and without a steep price. Choose from a combination of Local Backup solution, Full Hosted Disaster Recovery Suite and Cloud Backup solutions at our own local Toronto datacenter.
Your systems fail always when you need them, just when you cannot afford downtime. Be prepared. BAEX responds within 15 minutes to get you back up and running. We guarantee it.
Imagine you need to look up your client history and it’s not there. Or your field staff can’t get the information they need off your server? What about real disaster recovery? A disgruntled employee wiped your drive? Or your Server crashed and doesn’t run? When this happens, you don’t want to be in the shoes of your front line workers. What would you do? Many times employees reset the server and the network. This may work, but it could be a costly mistake.
Better to call us at BAEX, because in less than 15 minutes we’ll work on the problem and your customers won’t even know that you had a glitch. But even better, BAEX focuses on proactive wellness of your system. We will build you redundancies and we’ll monitor your system continuously that you won’t have any substantial downtime at all.
How often do you hear a service rep tell you that their computers are slow today? Isn’t that annoying for you as a customer? We hope you never hear one of your employees say that.
All offices have little inefficiencies that do waste your employees’ time and your money. You’ll need BAEX.
We often find slow networks, incorrect settings, inconsistent processes, and poor system planning as the most common reason for inefficient and slow systems. In our audits we see examples where staff has to walk to a different workstation to access a special label printer, download product scans into a spreadsheet and “massage” the data to match the inventory system etc. Why is there no seamless integration of all your processes, finances, HR, etc.? BAEX is all about maximizing your systems to integrate. We’ll speak with your internet provider, payment processing service etc. to make sure you and your staff can concentrate on your business. We’ll integrate your specific line of business software and advise you on hardware and software that match to your business goals.
Do you get regular updates for different applications like Adobe, Windows, Java, your system provider, your printer manufacturer, etc.? At least, these pop-up updates are bothersome and intrusive, at worst they bloat your system and eventually make it incompatible. But some updates are necessary and add safety to your system. You may be inclined to turn off all auto updates … but not so fast… you may need some. We at BAEX certainly can help you determine which updates you should download and which ones to avoid. It’s a service included for our Plan holders.
How safe are your data? Do you know how many leaks your system has?
OK, you probably have antivirus software. You may believe that malware is easy to remove. You may be right, but hackers are becoming more sophisticated and find the smaller businesses a good target for ransomware. Remember the recent wannacry attack? Similar “worms” can be created quite quickly. Hackers freeze your data and request money to unlock it. They now target smaller companies like yours, because your system – and many other companies’ systems – are less protected targets with wide open doors. This type of crime is extremely lucrative, hard to prosecute and therefore on the rise. Industry espionage to midsize companies is also increasing. Would you want your competitors to know your future plans and strategies?
You may be familiar with Windows security patches. You may not know that many hackers learn about the loophole from the patch announcement and develop their malware to penetrate all those computers that haven’t installed the patches yet.
Constant monitoring and updating of computer security breaches is labour intensive and most small to midsized businesses don’t pay enough attention. A network can be infected from one minute to the next and remain, without professional vigilance, unnoticed.
Have you ever thought what damage employee owned devices can cause? With the rising trend of BYOD (Bring your own device) employees are interfacing with their private hardware into your systems and can easily extract or install unwanted data or code. You need to protect yourself. That’s where BAEX comes in. We’ll install apps allowing your employees to use their devices having access to your data and stay productive, while conforming to any OS. Enable greater control and security over imported devices.
When you need help with your IT systems, you’ll need to reach the correct person right away. You don’t want to be handed from Tier 1 support to Tier 2 and so on. BAEX puts you through directly to your dedicated IT engineer, the specialist who is familiar with your system.
With BAEX, you speak to the right person right away. Our technicians work in a team and we work internally in different tiers, but you won’t notice that, since all you need to do is contact your BAEX engineer, who will start looking at your problem within minutes. 85% of the time the problem gets fixed online while you can continue running your business. And since we have a team with a vast combined experience base, you’ll have access to all this knowledge from one person.
Applications and periphery often don’t intersect well. Does your client database synchronize with your mobile phone, seamlessly and securely? Does your new bar code scanner print the codes correctly onto your label printer with the correct price? Does your accounting software receive data directly from your billing modules? We bet a lot can be improved in your current setup.
Incompatibilities depend on hardware, software and settings. A simple cable degradation can reduce your data throughput and slow your system down. Do you know which ones are in your setup? BAEX will audit your system and recommend the changes that will improve your system. We also offer to procure your hardware at very competitive prices. There’s no need for you to waste time with researching specs. Many do-it-yourselfers want to buy special deals for hardware. You’re welcome to do so, but one of our clients, who is a doctor compared it with the surgical patient bringing his pack of suture and forceps asking the doctor to use it during his surgery.
How secure is your website from illegal use through third parties? Your website design may make it vulnerable. Your website may be used by third parties and when called up, give an error message (and you lose clients, or sales), or display different information than you intended. It may even redirect or serve malicious code or illegal content. Your company is liable. Your reputation is severely damaged. Imagine the damage this could cause to your company. … well, that was a rhetorical question...
Because your website is likely stored on a host server outside of your physical business, most people are completely unaware and have no way to protect themselves. Even many IT service suppliers don’t consider this threat. But the risk stays with you and originates in your website design. What measures did you take that your website cannot be attacked? Do you know the code for your site? … That’s another rhetorical question. We really don’t mean you need to know the code. We have seen website attacks. BAEX will examine your website and initiate preventive measures. Because we have experience.
Do you have security cameras that you can check online? Does your business have online monitoring capabilities? Have you ever searched for unsecured IP webcams? Hopefully you didn’t find your internal cams open to the web. There are hundreds of thousands of unsecured systems that can be watched by third parties without problems on the internet. One particular case was a pharmacy showing the faces of the customer on the security camera while they were buying their prescription drugs. Ready for everyone on the internet to see. These vulnerabilities are often due to incorrect security settings. Someone forgot to click the right checkmark.
These vulnerabilities may exist in operating systems, service and application flaws, improper configurations, or risky end-user behaviour. BAEX does offer Vulnerability Assessment and Penetration Testing to find the loopholes.
How well are your data protected from your staff? How do you ensure data aren’t being leaked or erased by disgruntled employees? Many systems give too much access to unauthorized staff.
Our security audits often reveal that staff without the proper authorization level can access critical data and parts of your systems. Do you have systems and protocols in place, giving and revoking the correct authority level for your team members? At BAEX, we unfortunately often find that your systems are not protected from your former and current staff. It is very disconcerting how easy critical data can be modified, altered, erased, or stolen by your staff. Our consultants will protect you.
How do you know what your staff is using your systems for? Using your servers for private online business? Spending paid hours watching funny youtube videos?
Unauthorized system usage not only wastes employee time, and saps your network speed, but makes you vulnerable to web-based threats like malware. You might benefit from limiting internet access to only work – related sites. You’ll need to give different authorization levels to different people in order to block inappropriate website, protect your data, and protect your users on the entire network including remote users. BAEX can install tools that block certain activities for certain users and let you track what your people are doing. You let us know how much Big Brother you want to be and we’ll set the limits to your staff.
Are your systems compliant with applicable legislation? Privacy, industry specific standards like Payment Card Industry, PCI, FCA, software licenses. Are you contravening some of the rules? There is a risk. BAEX is helping.
IT support doesn’t have to be expensive. It shouldn’t be. It is a business investment with a clear cost and benefit. As with anything else, if you are prepared and have a well planned system with proactive management, severe and costly can be avoided. That’s why most of our clients prefer a maintenance plan that protects you from system failure and costly surprises. But even, if you don’t like to commit to a plan, you’ll find that our fees are very competitive and after you tried our service you’ll wonder why you didn’t call us earlier. This isn’t to sound arrogant, but we know, our clients stay loyal, because they see that we give them good value for a fair price.
FREE SYSTEM AUDIT
They are really fast, which is so important for us. When we have an issue, many times a live person picks up and starts working on the issue within minutes. They often solve it within one hour. … and their fees are very reasonable.
I have the cell phone of the engineer and I can reach him day or night. Even when he is out of the country he starts fixing our problems remotely with screen connect. We’ve been using them for over 10 years and I have nothing but good things to say. I can rely on them 100%.
They are friendly and smiley, but technically very detailed. When you give them a project, they let you know how it should be done and what can be left out, saving you money. They focus on the solution. Then they get to work and take care of every detail. Many times the job is done ahead of timeline and there is nothing to worry about for me. We’ve had other providers before who charged more and were less responsive. It is good to have them on board. I would say their charges are low.
Before we hired them, we had lots of bad experiences of long downtime, slow response rate, and poorly set up IT infrastructure. When they took over, they simplified our setup and installed a rock solid backup solution that tests flawless. Now we barely have to call them, but they just recently protected our system from the ransomware threat … all without us even knowing. Our IT cost is very reasonable. I would pay double for this peace of mind. I can highly recommend them.
They are right there when you need them and take on the job. We’ve been dealing with larger companies and were put on hold forever, just to find out that the person on the phone can’t help at all and they pass you to the next who passes the buck to the third person. With BAEX this never does happen. We have the cell phone number of “our” engineer and he knows our system and gives advice and fixes problem instantly. He even negotiates for us with the vendors of third party products. We don’t need an in-house IT person anymore. We’re getting a service that is 100%. They are part of our team.
They are very reliable and their fees are extremely fair. They look at your systems and recommend what you need, instead of giving you unnecessary or expensive solutions. When we had a server breakdown they were able to get the system up and running within 2 hours from their backups. We had almost no downtime at all.